Frequently Asked Questions

General FAQs:

What are your hours?

Our website is live 24/7, and ticket inventory and pricing is updated in real time! Our Customer Service and Sales Department operates 7 days a week, from 7am-1am EST. Call us during these hours using the number at the top of this screen!


Do my tickets come with a guarantee?

Yes! Premium Seating is proud to cover all tickets we sell with our 100% money-back guarantee. We guarantee that your tickets will be authentic, will arrive on time for your event, and that your seats will be together of ordered together. Read more about this guarantee here!


Are the prices shown per ticket or per pair of tickets?

All prices shown are per ticket.


What type of payment do you accept?

Premium Seating accepts PayPal, VISA, MasterCard, American Express, Discover, and any Debit/Bank card bearing one of these logos.


Why is there a service fee on my invoice?

We know that nobody loves service fees, and try our best to keep them to a minimum. However, all tickets bought from Premium Seating do have an accompanying service fee. This fee goes to Premium Seating, and it is our charge for the services we provide our customers. This fee is what allows us to continue operating as a business, and continue providing you access to such a large ticket inventory from reliable partners!


Will my seats be together?

If your seats are ordered together, they will be together, unless otherwise stated on your ticket notes/order details. This is part of our 100% money-back guarantee! Always make sure to review any ticket notes before you make your purchase.

Security, Legitimacy, and Privacy:

How do I know my tickets are authentic?

Premium Seating guarantees the authenticity of all tickets we sell, 100%. We guarantee that your tickets will be legitimate and valid for entry! As an added layer of protection, transactions with Premium Seating are all covered by credit card protection, and all orders made on our site are trackable by order number. If you want to know your order status, please give us a call (number at the top of this screen!). Want to know more about our 100% ticket authenticity guarantee? Learn more here!


Why should I trust Premium Seating?

Premium Seating has successfully helped thousands of customers attend the live events of their dreams, all across the country. Our 100% Guarantee, Privacy Policy, and Legitimacy Standards are all testiments to how seriously we take your security and privacy. If you need more convincing, why not read through our Customer Reviews?


Where are my tickets coming from?

All tickets we sell are provided by licensed, reputable, trusted ticket vendors, who are all screened extensively for security and have a business license in good standing. These third-party partner companies will be the ones fulfilling your order and sending you your tickets. If you have any questions, we're here to help! You can call us any time during our business hours using the number at the top of this screen. It helps if you have your order number ready, so we can help you more efficiently!


How do I know that my information is secure?

The checkout page, and all other pages on, are secured at all times. When a connection is secure, it means that all of your information is encrypted and can not be seen by any outside parties. To check whether or not you are on a secure page, check that the page URL says “https” - this means that you are on a secure page! Customer information is stored on an encrypted server on all times - customer information is NEVER shared, sold, or traded! To read more about how we use your information and keep is secure, read through our Privacy Policy.


Why are tickets listed for sale on above / below face value?

Tickets listed on our site are often priced lower or higher than face value. "Face value" refers to the dollar amount printed on the ticket. We do our best to sell tickets BELOW face value whenever possible! However, prices depend greatly on ticket demand within the secondary marketplace for each event. Ticket prices for many popular events may be above face value. Premium Seating is not in control of the ticket prices listed on our site, but rather the prices are set by our third-party ticket broker partners.  

We always do our best to offer our customers the best ticket prices, year round. If you don't like the price you see, please check back again later as prices do change regularly. But remember! By waiting longer to purchase your tickets, you risk losing them altogether, especially for popular events!

Ticket Delivery & Shipping:

What are Ticketfast Tickets, E-Tickets, and Paperless Tickets?

"Ticketfast Tickets" and "E-Tickets" are two different forms of electronic tickets that will be sent to you via email, for you to print out at home and bring to the event. If you choose tickets with an "Instant Download" option, tickets will be in your inbox within 15 minutes. Other electronic tickets may take longer to arrive. If you do not receive your tickets within 72 hours, or if you don't have your tickets within 7 days of the event, please call us to check on your order status (see the number at the top of the screen!).

NOTE: Please be advised that many venues DO NOT accept electronic tickets on a mobile device unless specified. Be sure to check the details printed on your tickets!

"Paperless Tickets" are tickets that require you to meet the current ticket holder at the venue on or before the event date to pick the tickets up in person. 


What are Hard Tickets?

"Hard Tickets" is just another term for paper tickets. These will be delivered to you via mail. Make sure that there is enough time remaining before your event date for hard tickets to arrive.


There are 48 hours or less remaining until my event; Can tickets still be delivered?

Ticketfast Tickets and E-Tickets can often be purchased and delivered to you via email mere hours before an event. However, if you are buying hard tickets (a.k.a. paper tickets), you need to leave a little more time for delivery. We offer overnight delivery (~$24.95) and Express Saver delivery (~$14.95) for most of the tickets sold on our site. Be sure you review any additional notes or exceptions that pertain to your tickets and their delivery before purchasing.


When will my tickets ship?

Your tickets will ship on or before the listed "Estimated Ship Date" listed on the ticket page/in your ticket notes. Please be sure to review this before your purchase so you know when to expect your tickets. We guarantee that your tickets will arrive in time for the event, or your money back!


Can you combine shipping on multiple orders?

It is not always possible, but we will combine shipping on multiple orders if it is available. Please send us an email if you want orders shipped together and we will do our best to accomodate you.

Returns & Cancellations:

Are there any returns, exchanges, or cancellations?

All sales made from Premium Seating online or by phone are final. That means that we DO NOT accept any returns, exchanges, or order cancellations. You can learn more about this by reading through our Sales Terms!


What happens if my event is postponed or cancelled?

If your event is postponed, the purchased tickets will be honored for the new event date. You will NOT be able to return, exchange, or cancel your order if your event is postponed.

If your event is cancelled, you are entitled to a full refund. Please note that since Premium Sating is not the ticket vendor (and hence does not hold ticket inventory), your refund must be process by the ticket broker responsible for fulfilling your order, which is listed on your invoice. We recommend that customers contact the third-party ticket broker listed on their invoice if they are not automatically refunded in 5-10 business days. Service fees are also refunded in the case of an event cancellation only. Unfortunately, any shipping charges are non-refundable.

The Ticket MarketPlace:

What is the difference between a ticket exchange and a ticket broker?

A "ticket exchange" (like Premium Seating) is a registered, licensed company that offers a platform for customers to compare and purchase available tickets from countless different sources for each single event. Ticket exchanges to not typically hold inventory or control ticket prices on their site, but are rather a resource for customers to access tickets from hundreds of trusted companies, all in one place.

A "ticket broker" is a company that buys and sells ticket inventory, and is the current ticket holder. All ticket brokers that partner with Premium Seating are trusted, reliable, licensed companies that are extensively screened for security and have a business license in good standing. Ticket brokers purchase select tickets for an event for the purpose of resale on a secondary marketplace / ticket exchange. They often have access to tickets that are not normally available to the public, through direct contact with venues or through exclusive presales. This is legal, reliable, and legitimate, and a great way for customers to access exclusive tickets to a large variety of events!

NOTE: A ticket scalper is not a ticket broker. A ticket broker will have a valid business license and any other regional or national licenses required to operate as a registered company. A scalper is an individual who is reselling tickets without a license and will not be able to offer you a guarantee or any kind of purchase protection. NONE of the tickets sold by Premium Seating are held by ticket scalpers.


What is the Secondary Ticket Market and and how does it differ from a Primary Ticket Marketplace?

The "primary marketplace" is where tickets are being sold for the first time. The tickets are sold at “face value”, meaning the price was set by the event provider. There is also often an additional fee that is charged on top of the face value price. Ticketmaster is the best known example of a primary ticket marketplace.

The "secondary marketplace" is where legal, licensed companies are listing tickets for resale. The tickets could have previously been bought from a primary marketplace, or they could be tickets that are available for sale only to ticket brokers (examples of this include pre-sale tickets or tickets from contracts with venues). Premium Seating is a secondary ticket marketplace.

Contact Us:

Any other questions you'd like to ask? Feel free to email us or call us during our business hours (see the phone number at the top of this screen)!